All purchases are considered final, and no refunds will be issued. However, we understand that plans may change. If you need to cancel your game, you must provide us with at least 24 hours’ notice before the start time of your original reservation. In such cases, we will email you a digital voucher, equivalent to the amount paid, as store credit. This credit will be sent to the same email used for the reservation.
Rescheduling: If you need to change the date and time of your reservation, please contact us at least 24 hours’ prior to your original appointment. We will make every effort to accommodate your request based on availability. Should you wish to reschedule within the 24-hour window, a $50 fee will apply. There are no exceptions to this fee.